Customer Service and Logistic

Kemin Industries


Date: 1 week ago
City: Pasig City
Contract type: Full time
Overview

Overall Function: The role will be focus the logistic function as well as support the sales function for general invoicing.

Responsibilities

  • Work on the yearly renewal of Kemin PH BOC accreditation.
  • Collate sales forecast and updating of sales forecast template.
  • Placement of DO
  • Coordinate with Operations and Logistics in having the PO of customers processed.
  • Provide the customer service required for placement of orders, receiving of complaints, and addressing any concerns of the customers.
  • Collaborate with forwarders/brokers in filing the ATRIG and in tracking the clearing of containers from the customs.
  • Manage the delivery of goods to customers.
  • Work with the warehouse team for the inbound and outbound handling of Kemin products.
  • Regularly check with the warehouse service on product inventory.
  • Raise the alert on stored products for expiration or near expiration.
  • Arrange for the delivery of products to the customers’ site.
  • Provide the customers with documents from Operations needed for the clearing of their stock from the customs.
  • Collaborate with Finance in having payment terms for new customers approved.
  • Work with sales team in raising the request for change of payment terms for sales heads and seek Finance’s approval.
  • Source for better and/or cheaper forwarding services for Kemin PH.
  • Submit the updated sales forecast to the CP every Friday.
  • Manage the product inventory in the local warehouse and work with the sales team in getting the monthly sales forecast.
  • Responsible for verifying / processing payments of vendor suppliers
  • Responsible for checking / processing employee expense claims.
  • Perform monthly reconciliation of supplier statements.
  • Perform month-end and year-end closing tasks
  • Responsible for closing and management reporting for assigned business division(s)
  • Support closing, audit and tax enquires

Qualifications

  • Minimum of 3 years experience in customer service/ logistic
  • Experience in handling ERP system will be a plus.
  • Proficient in Microsoft Office including Word, Excel, Access and PowerPoint is necessary. Ability to multi-task, willing and able to handle numerous tasks simultaneously is important attribute.
  • Self-starter and is able to work with minimum supervision.
  • Good interpersonal skills & a team player.

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