Customer Service Agent (US Car Rental, Office-based)
ConnectOS
Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
Description
Salary: P35,000 – P40,000 monthly package
Schedule: Training (2 days): Monday and Tuesday, 9:00 PM - 6:00 AM PHT
After Training Schedule: PHT, Friday to Tuesday, 11:00 PM - 8:00 AM
What are we looking for?
Skills Required
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Was founded in 1999, by the northwest based Hanley family. Over these two decades, has serviced more than 2 million customers in the UK and influenced the landscape of low-cost car rental by bringing technology improvements to customers such as self-checkouts and automated check-ins for safe and contactless rentals.
Today, we had over 3,000 vehicles and is one of the most dynamic companies in the short-term rental sector in the UK with the recent introduction of innovative products like CityCar247, which allows for a completely digitised customer journey and contact-free rental.
#ConnectOSCareers #JoinConnectOS #ConnectOSRecruitment
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
Salary: P35,000 – P40,000 monthly package
Schedule: Training (2 days): Monday and Tuesday, 9:00 PM - 6:00 AM PHT
After Training Schedule: PHT, Friday to Tuesday, 11:00 PM - 8:00 AM
What are we looking for?
Skills Required
- At least 3+ years of experience on a similar role preferably worked with a client on a similar industry.
- The ideal candidate will be confident, organized, analytical and have excellent customer service skills.
- Good level of numeracy and literacy skills.
- Ability to work in a fast-paced environment.
- An interest in or knowledge of cars/vehicles is an advantage i.e. type of cars.
- Provide outstanding and exceptional customer service.
- Handling any rental customer queries / bill queries.
- Supporting customers with rental bookings, changes or cancellations.
- Delivering prompt and professional solutions for customer inquiries via phone (GoTo Softphone PC App) and online chat (ZenDesk), etc.
- Direct or route customer calls to appropriate personnel for assistance.
- Providing feedback to managers on customer service issues to branches.
- Increasing feedback and star ratings for all branches.
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Was founded in 1999, by the northwest based Hanley family. Over these two decades, has serviced more than 2 million customers in the UK and influenced the landscape of low-cost car rental by bringing technology improvements to customers such as self-checkouts and automated check-ins for safe and contactless rentals.
Today, we had over 3,000 vehicles and is one of the most dynamic companies in the short-term rental sector in the UK with the recent introduction of innovative products like CityCar247, which allows for a completely digitised customer journey and contact-free rental.
#ConnectOSCareers #JoinConnectOS #ConnectOSRecruitment
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
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