Customer Service Agent - Shaw

ibex


Date: 3 weeks ago
City: Mandaluyong City
Contract type: Full time
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Responsibilities
  • Manage incoming calls from customers.
  • Assess customer’s needs and guide the customer accordingly.
  • Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
  • Maintain acceptable call lengths while remaining friendly, informative and helpful.
  • Maintain productivity and quality standards.
  • Demonstrate appropriate sense of urgency for customer responses.
  • Escalate customer issues appropriately and correctly.
  • Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrate knowledge and use of departmental resources, policies and procedures.
  • Reach campaign goals
  • All other duties as assigned.
Qualifications
  • For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
  • For Candidates without Call Center Experience, they must finish at least two years in college
  • Willing to work during night shift with shifting schedule
  • Responsible for own learning, development and achievement
  • Team player with strong integrity
  • Resourceful and has strong attention to detail
  • Strong command of the English language

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