Customer Service Agent - Mastercard

Acquire BPO


Date: 2 weeks ago
City: Quezon City
Contract type: Full time
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment Why Join the A-Team? Come for a career, stay for the fun!
  • HMO coverage for you and your family
  • Yearly Kick Off Parties with major giveaways (like the car in 2023)
  • Grow your career - yes, we love to promote internally
  • Do meaningful work and collaborate with the best
  • 900 promotions given each year
  • 2,700+ leadership training courses
A Glimpse into Your New Role
  • Provides product information
  • Account Maintenance
  • Answer Payment Enquiries
  • Card Replacement
  • Pin Reset/Card Activation
What You’ll Bring :
  • Excellent English language communication skills
  • Ability to work under pressure within tight SLAs
  • Strong accountability on agreed KPIs
  • Ability to focus and pay close attention to detail
  • A high level of PC competence and typing skill
  • Flexibility to extend occasionally when required to clear the pipeline
  • Demonstrated capacity to work effectively within a team
  • Willing and able to maintain an appropriate standard of professionalism
With a diverse global team working together, we proudly embrace and live by these shared values:
  • Collaboration: Brilliant jerks can be brilliant elsewhere
  • Impact: Do, get it done, create impact
  • Passion: Be positive, bring passion and energy
  • Transparency: A transparent team can help each other
What are you waiting for? Join the A-Team and experience the A-Life! Join the A-Team and experience the A-Life!

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