Customer Service Agent - Bohol
ibex
Date: 15 hours ago
City: Tagbilaran City
Contract type: Full time
This job is based in Tagbilaran.
Responsibilities
Responsibilities
- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
- Maintain acceptable call lengths while remaining friendly, informative and helpful.
- Maintain productivity and quality standards.
- Demonstrate appropriate sense of urgency for customer responses.
- Escalate customer issues appropriately and correctly.
- Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrate knowledge and use of departmental resources, policies and procedures.
- Reach campaign goals
- All other duties as assigned.
- For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
- For Candidates without Call Center Experience, they must finish at least two years in college
- Willing to work during night shift with shifting schedule
- Responsible for own learning, development and achievement
- Team player with strong integrity
- Resourceful and has strong attention to detail
- Strong command of the English language
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Field Commercial Executive - Sales (Visayas)
Philip Morris International,
Tagbilaran City
1 week ago
Be a part of a revolutionary changeSales and Marketing at PMI feels like building a new business – but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the digital, omni-channel team that’s driving our huge commercial transformation.Accountabilities: Your day to day tasksNegotiate, sell...
Leadership Development (LD) Training Manager | Bohol
ibex,
Tagbilaran City
1 week ago
The Leadership Development (LD) Manager role is specifically designed to drive the process, practice, accountability and culture of leadership development within the site. In partnership with Operations and Support Departments, the Leadership Development Manager plays a critical role in executing the vision of leadership development as it pertains to the campaign, the organization or both. The role of a Leadership...
Team Manager | HealthCare Account | Bohol
ibex,
Tagbilaran City
1 week ago
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direction and guidance to guarantee consistent achievement of key performance metricsAchieves, measures, reports and communicates metric goal attainment for assigned teamEnsures accurate and timely communication...