Customer Service Agent - Bohol
ibex
Date: 2 weeks ago
City: Tagbilaran City
Contract type: Full time
This job is based in Tagbilaran.
Responsibilities
Responsibilities
- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
- Maintain acceptable call lengths while remaining friendly, informative and helpful.
- Maintain productivity and quality standards.
- Demonstrate appropriate sense of urgency for customer responses.
- Escalate customer issues appropriately and correctly.
- Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrate knowledge and use of departmental resources, policies and procedures.
- Reach campaign goals
- All other duties as assigned.
- For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
- For Candidates without Call Center Experience, they must finish at least two years in college
- Willing to work during night shift with shifting schedule
- Responsible for own learning, development and achievement
- Team player with strong integrity
- Resourceful and has strong attention to detail
- Strong command of the English language
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Community Sales Manager
Regus,
Tagbilaran City
4 days ago
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.The opportunityAs a Community Sales...
Team Manager | Bohol
ibex,
Tagbilaran City
5 days ago
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.ResponsibilitiesDUTIES AND RESPONSIBILITIES: Provides direction and guidance to guarantee consistent achievement of key performance metricsAchieves, measures, reports and communicates metric goal attainment for assigned teamEnsures accurate and timely communication...
Temp Recruitment Associate | Bohol
ibex,
Tagbilaran City
1 week ago
Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.ResponsibilitiesConverts the applicants being endorsed...