Customer Service Agent

ibex


Date: 6 days ago
City: Tagbilaran City
Contract type: Full time
This job is based in Tagbilaran.
Responsibilities
  • Manage incoming calls from customers.
  • Assess customer’s needs and guide the customer accordingly.
  • Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
  • Maintain acceptable call lengths while remaining friendly, informative and helpful.
  • Maintain productivity and quality standards.
  • Demonstrate appropriate sense of urgency for customer responses.
  • Escalate customer issues appropriately and correctly.
  • Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrate knowledge and use of departmental resources, policies and procedures.
  • Reach campaign goals
  • All other duties as assigned.
Qualifications
  • For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
  • For Candidates without Call Center Experience, they must finish at least two years in college
  • Willing to work during night shift with shifting schedule
  • Responsible for own learning, development and achievement
  • Team player with strong integrity
  • Resourceful and has strong attention to detail
  • Strong command of the English language

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Facilities Engineer | Bohol

ibex, Tagbilaran City
2 weeks ago
Job Description Purchasing Assistant for the assigned site/s. Coordinate with Building admin and other vendors. Manage database such as office supplies, headset, lockers, ID Issue company assets to employees. Provide and monitor OPEX and CAPEX reporting Over sees the day to day monitoring, and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access and...

Temporary Hurricane Contact Center Representative

Mass Markets, Tagbilaran City
4 weeks ago
Position OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking agents to work as needed in response to disaster relief efforts. This is...

On-Demand Data Breach Agent

MCI, Tagbilaran City
4 weeks ago
Remote Work-at-Home JOB TYPE Part-Time PAY TYPES HourlyPosition OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking bilingual agents to work as needed...