Customer Service Advisor - Cable Account - Up to 26K, Onsite - Bacolod
Concentrix
Date: 2 weeks ago
City: Bacolod City
Contract type: Full time
We're Hiring: Customer Service Advisor - Cable Account!
We are seeking a dedicated and customer-focused Customer Service Advisor to join our cable services team. The ideal candidate will provide exceptional support to cable account customers, resolve technical issues, and ensure customer satisfaction while maintaining high service standards.
Location: Bacolod City, Philippines
Work Mode: Work From Office
Role: Customer Service Advisor - Cable Account
What You'll Do
Handle inbound customer calls regarding cable services and account inquiries
Troubleshoot technical issues and provide step-by-step solutions
Process billing inquiries, payments, and account modifications
Document customer interactions and maintain accurate records
Meet performance targets for call resolution and customer satisfaction
Collaborate with technical teams to resolve complex issues
What We're Looking For
Excellent verbal and written communication skills
Previous Customer Service Experience Preferred
Strong problem-solving and analytical abilities
Patience and empathy when dealing with customer concerns
Basic computer skills and ability to navigate multiple systems
Willingness to work flexible schedules including weekends
Ready to make an impact? Apply now and let's grow together!
We are seeking a dedicated and customer-focused Customer Service Advisor to join our cable services team. The ideal candidate will provide exceptional support to cable account customers, resolve technical issues, and ensure customer satisfaction while maintaining high service standards.
Location: Bacolod City, Philippines
Work Mode: Work From Office
Role: Customer Service Advisor - Cable Account
What You'll Do
Handle inbound customer calls regarding cable services and account inquiries
Troubleshoot technical issues and provide step-by-step solutions
Process billing inquiries, payments, and account modifications
Document customer interactions and maintain accurate records
Meet performance targets for call resolution and customer satisfaction
Collaborate with technical teams to resolve complex issues
What We're Looking For
Excellent verbal and written communication skills
Previous Customer Service Experience Preferred
Strong problem-solving and analytical abilities
Patience and empathy when dealing with customer concerns
Basic computer skills and ability to navigate multiple systems
Willingness to work flexible schedules including weekends
Ready to make an impact? Apply now and let's grow together!
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