Customer Service Advisor

About Salmon:

Salmon is a fast-growing fintech company that provides innovative financial solutions, offering cutting-edge digital banking and lending services. We are committed to enhancing the customer experience by providing top-tier service and support. As part of our mission to empower customers, we are expanding our Customer Service team.

Role Overview:

As a Customer Service Associate at Salmon, you will play a critical role in ensuring a positive and seamless experience for our customers. You will be responsible for responding to inquiries, resolving issues, and providing exceptional service via various communication channels. This role requires strong problem-solving skills, empathy, and the ability to work efficiently in a fast-paced environment

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Key Responsibilities

• : Respond to customer inquiries through phone, email, and chat in a timely and professional manne
• r.Provide accurate information about products, services, and account detail
• s.Resolve customer complaints and issues by identifying problems and offering appropriate solution
• s.Assist customers in navigating the Salmon mobile app and website, providing technical support when necessar
• y.Process account requests such as loan applications, credit card queries, and transaction update
• s.Collaborate with other departments, such as technical support, operations, and sales, to resolve complex issue
• s.Record and log all customer interactions, ensuring data accuracy and tracking key metric
• s.Stay up-to-date with company policies, products, and fintech industry trends to provide accurate information to customer
• s.Identify opportunities to improve customer experience and suggest process improvements to managemen
• t.Meet performance targets, including customer satisfaction, response time, and issue resolution rate

s.Qualifications

• : Education: Bachelor’s degree in any related field (business, finance, communication preferred
• ).Experience: Minimum of 1-2 years of customer service experience, preferably in fintech, banking, or a similar industr

y.Skills

• : Strong communication skills, both written and verba
• l.Excellent problem-solving abilities and attention to detai
• l.Ability to handle multiple tasks and work efficiently in a fast-paced environmen
• t.Familiarity with CRM systems and customer service software (e.g., Zendesk, Freshdesk
• ).Basic understanding of fintech products and service
• s.Personal Attribute
• s:Empathetic, patient, and customer-centric mindse
• t.Team player with the ability to work independently when neede
• d.Adaptability and willingness to learn new technologies and processe

s.Why Join Salmo

• n?Competitive salary and benefits packag
• e.Opportunity to work in a dynamic, high-growth fintech environmen
• t.Collaborative and inclusive company cultur
• e.Career development opportunities in a fast-paced industr