Customer Service Advisor

About Salmon:

Salmon is a fast-growing fintech company that provides innovative financial solutions, offering cutting-edge digital banking and lending services. We are committed to enhancing the customer experience by providing top-tier service and support. As part of our mission to empower customers, we are expanding our Customer Service team.

Role Overview:

As a Customer Service Associate at Salmon, you will play a critical role in ensuring a positive and seamless experience for our customers. You will be responsible for responding to inquiries, resolving issues, and providing exceptional service via various communication channels. This role requires strong problem-solving skills, empathy, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries through phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and account details.
• Resolve customer complaints and issues by identifying problems and offering appropriate solutions.
• Assist customers in navigating the Salmon mobile app and website, providing technical support when necessary.
• Process account requests such as loan applications, credit card queries, and transaction updates.
• Collaborate with other departments, such as technical support, operations, and sales, to resolve complex issues.
• Record and log all customer interactions, ensuring data accuracy and tracking key metrics.
• Stay up-to-date with company policies, products, and fintech industry trends to provide accurate information to customers.
• Identify opportunities to improve customer experience and suggest process improvements to management.
• Meet performance targets, including customer satisfaction, response time, and issue resolution rates.

Qualifications:

• Education: Bachelor’s degree in any related field (business, finance, communication preferred).
• Experience: Minimum of 1-2 years of customer service experience, preferably in fintech, banking, or a similar industry.

Skills:

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Familiarity with CRM systems and customer service software (e.g., Zendesk, Freshdesk).
• Basic understanding of fintech products and services.
• Personal Attributes:
• Empathetic, patient, and customer-centric mindset.
• Team player with the ability to work independently when needed.
• Adaptability and willingness to learn new technologies and processes.

Why Join Salmon?

• Competitive salary and benefits package.
• Opportunity to work in a dynamic, high-growth fintech environment.
• Collaborative and inclusive company culture.
• Career development opportunities in a fast-paced industry.