Customer Service Administrator
Canon Business Services ANZ
Date: 5 hours ago
City: Taguig
Contract type: Full time

About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
About The Role
The Customer Service Administrator will support Inbound and Outbound Calls and Email transactions. There may be additional support for Chat if deemed necessary.
Essential Duties
To attend to Customer Service/Technical Enquiries on the following but not limited to consumer and business products:
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
About The Role
The Customer Service Administrator will support Inbound and Outbound Calls and Email transactions. There may be additional support for Chat if deemed necessary.
Essential Duties
To attend to Customer Service/Technical Enquiries on the following but not limited to consumer and business products:
- Digital Cameras
- Digital Video Cameras
- Printers
- Faxes and Scanners
- Calculators
- Binoculars
- Accessories and consumable items
- Adhere to the program's Standard Operating Procedures
- Identify customer's concern/s and provide available resolution using the programs' tools.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Adhere to Quality Monitoring (QA) guidelines.
- Demonstrate a high level of professionalism and strong customer service skills.
- Update the system tools with the details of each call transaction in accordance with the quality guidelines.
- Regularly stay updated with the latest product knowledge using available resources.
- Escalate customer concerns if deemed necessary to Team Leader or next manager in line of escalation.
- Create a positive impression of Canon whenever interacting with customers.
- Undertake any Ad Hoc project or assignments assigned by Team Leader.
- Adhering to all company policies and procedures.
- Willingness to be cross trained to other LOB process in case a need to support other LOB arise.
- With at least Senior High School or College level
- 6 months or more full-time call handling experience.
- With email or chat handling experience is an advantage
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
GDS Consulting CSS (Consulting Support Services) Staff
EY,
Taguig
3 hours ago
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working...

Prepaid Fiber Portfolio Manager
Globe Telecom,
Taguig
16 hours ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionDevelop the over-all product strategy. Initiates & evaluates proposed ideas, determining ideas with strong opportunities classifying them as New Offer or New Capability/Product....

Customer Experience Ambassador (Dumaguete)
Globe Telecom,
Taguig
1 day ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job Description"Customer Service, Digital, Sales Experience, and Inventory Management"Job Responsibilities Assists customers’ journey in using digital channels via face to face digital user assistance...
