Customer Ser Prof CSP Level I
Medata
Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time
Customer Service Professionals (CSP’s) are responsible for first line of support for Inbound contact center. Provide an easy, efficient and productive customer experience for callers. Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their inquiries. In addition, customer service professionals are responsible for the intake of Physical Medicine referrals, scheduling of patients with in network providers and communication to adjuster and nurse case managers.
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