Customer Satisfaction Specialist
IBC Group - International Blockchain Consulting
Date: 2 days ago
City: Remote
Contract type: Contractor
Remote
IBCGroup.io is a leading blockchain and crypto advisory firm, dedicated to providing innovative solutions and insights in the rapidly evolving crypto space. We are seeking a talented Customer Satisfaction Specialist to join our dynamic team.
Job Title: Customer Satisfaction Specialist
Location: Remote
Responsibilities
Job Description:
Respond promptly to customer inquiries and resolve any issues they may have.
Utilize AI tools to analyze customer feedback and identify areas for improvement.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Communicate effectively with customers through various channels (phone, email, chat).
Keep accurate records of customer interactions and transactions.
Provide feedback to management to help improve customer service processes using AI insights.
Assist in the development and implementation of customer satisfaction surveys.
Follow up with customers to ensure their issues are resolved and they are satisfied.
Stay updated on the latest AI technologies and how they can be applied to enhance customer service.
Requirements
Proven experience in customer service, sales, or a related field.
Strong communication and interpersonal skills.
Knowledge of AI tools and technologies.
Ability to remain calm and professional in stressful situations.
Strong problem-solving skills and attention to detail.
Proficiency with customer service software and AI tools.
Ability to work independently and as part of a team.
Job Title: Customer Satisfaction Specialist
Location: Remote
Responsibilities
Job Description:
Respond promptly to customer inquiries and resolve any issues they may have.
Utilize AI tools to analyze customer feedback and identify areas for improvement.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Communicate effectively with customers through various channels (phone, email, chat).
Keep accurate records of customer interactions and transactions.
Provide feedback to management to help improve customer service processes using AI insights.
Assist in the development and implementation of customer satisfaction surveys.
Follow up with customers to ensure their issues are resolved and they are satisfied.
Stay updated on the latest AI technologies and how they can be applied to enhance customer service.
Requirements
Proven experience in customer service, sales, or a related field.
Strong communication and interpersonal skills.
Knowledge of AI tools and technologies.
Ability to remain calm and professional in stressful situations.
Strong problem-solving skills and attention to detail.
Proficiency with customer service software and AI tools.
Ability to work independently and as part of a team.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Transaction Coordinator - (HR30932DP)
Sagan Recruitment,
Remote
2 days ago
Job Title: Transaction CoordinatorLocation: Remote (EST Time zone)Salary Range: up to 1750 USDWork Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates...
Network Engagement Operations Associate
Intellect,
Remote
3 days ago
The RoleThe Network Engagement Operations Associate is dedicated to managing all operational and engagement aspects for our providers and crisis responders globally. This role is essential for ensuring smooth operations, effective communication, and high-quality service delivery within our network. The new hire will assist with network engagement efforts by managing communication with providers and crisis responders, providing support to operational...
Philippines Educational Content Writer & Editor (Part Time)
Twinkl Educational Publishing,
Remote
1 week ago
Location: Anywhere in the Philippines - Home based / remote role (Must permanently live & have the right to work in the Philippines, without restrictions)Pay Rate: $4 USD per hourContract: 12 month International Contract (This is highly likely to be extended - Self-employed contractor. Responsible for own taxes. No benefits attached)Line Manager: Armand Anthony GaliciaRecruiter: Sarah Jane DalzellHours: 20 hours...
