Customer Relation Officer

Job Title: Customer Relations Officer

Department: Sales & After-Sales / Customer Experience

Reports To: Customer Relations Manager / General Manager

Employment Type: Full-Time

Job Summary

The Customer Relations Officer serves as the dealership’s goodwill ambassador, ensuring a positive customer experience throughout the sales and service journey. This role is responsible for addressing customer concerns, managing feedback, and promoting loyalty through proactive communication and service recovery.

Key Responsibilities

• Greet and assist customers in the showroom and service areas with professionalism and warmth
• Handle customer inquiries, concerns, and complaints promptly and empathetically
• Coordinate with sales, service, and parts departments to resolve customer issues
• Monitor customer satisfaction surveys and follow up on feedback
• Maintain accurate records of customer interactions using CRM systems
• Assist in organizing customer appreciation events and loyalty programs
• Educate customers on dealership services, promotions, and policies
• Prepare reports on customer feedback and recommend service improvements
• Ensure compliance with brand standards and dealership protocols
  
  

Qualifications

| Education | Bachelor’s degree in Business Administration, Marketing, or related field

| Experience | At least 1–2 years in customer service; automotive experience is a plus

| Communication Skills | Excellent verbal and written communication in English and Filipino

| Technical Skills | Familiarity with CRM tools, MS Office, and dealership management systems

| Soft Skills | Empathetic, patient, detail-oriented, and solution-focused

| Other Requirements | Professional appearance and demeanor; willing to work on weekends or holidays if needed |