Customer Relation Officer
JETOUR Auto Philippines
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
Job Title: Customer Relations Officer
Department: Sales & After-Sales / Customer Experience
Reports To: Customer Relations Manager / General Manager
Employment Type: Full-Time
Job Summary
The Customer Relations Officer serves as the dealership’s goodwill ambassador, ensuring a positive customer experience throughout the sales and service journey. This role is responsible for addressing customer concerns, managing feedback, and promoting loyalty through proactive communication and service recovery.
Key Responsibilities
| Education | Bachelor’s degree in Business Administration, Marketing, or related field
| Experience | At least 1–2 years in customer service; automotive experience is a plus
| Communication Skills | Excellent verbal and written communication in English and Filipino
| Technical Skills | Familiarity with CRM tools, MS Office, and dealership management systems
| Soft Skills | Empathetic, patient, detail-oriented, and solution-focused
| Other Requirements | Professional appearance and demeanor; willing to work on weekends or holidays if needed |
Department: Sales & After-Sales / Customer Experience
Reports To: Customer Relations Manager / General Manager
Employment Type: Full-Time
Job Summary
The Customer Relations Officer serves as the dealership’s goodwill ambassador, ensuring a positive customer experience throughout the sales and service journey. This role is responsible for addressing customer concerns, managing feedback, and promoting loyalty through proactive communication and service recovery.
Key Responsibilities
- Greet and assist customers in the showroom and service areas with professionalism and warmth
- Handle customer inquiries, concerns, and complaints promptly and empathetically
- Coordinate with sales, service, and parts departments to resolve customer issues
- Monitor customer satisfaction surveys and follow up on feedback
- Maintain accurate records of customer interactions using CRM systems
- Assist in organizing customer appreciation events and loyalty programs
- Educate customers on dealership services, promotions, and policies
- Prepare reports on customer feedback and recommend service improvements
- Ensure compliance with brand standards and dealership protocols
| Education | Bachelor’s degree in Business Administration, Marketing, or related field
| Experience | At least 1–2 years in customer service; automotive experience is a plus
| Communication Skills | Excellent verbal and written communication in English and Filipino
| Technical Skills | Familiarity with CRM tools, MS Office, and dealership management systems
| Soft Skills | Empathetic, patient, detail-oriented, and solution-focused
| Other Requirements | Professional appearance and demeanor; willing to work on weekends or holidays if needed |
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