Customer Quality Engineer

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Quality Engineer to join us in Cebu! The Customer Quality Engineer holds a pivotal position in overseeing Customer First Article Inspection Reports (FAIRs) while also managing various other responsibilities. They meticulously review and submit FAIRs, ensuring compliance with customer specifications and requirements. Additionally, they coordinate investigations and corrective actions for customer complaints, drive improvement initiatives, and analyze quality indicators to foster continuous improvement. Their role extends to supporting training, facilitating inspections, overseeing ECO/ECR implementation, and preparing for customer audits. Through their comprehensive approach to FAIR management and dedication to quality across all tasks, they contribute significantly to customer satisfaction and organizational excellence.

Essential Duties and Responsibilities:

• Customer Complaint Handling: Deal with customer complaint, integrate customer, field service, manufacturing, test, supplier, brother factory etc. information to drive multi–Dep to do investigation and complete root cause analysis and corrective actions; Submit reports to customers until they are satisfied.
• Communicate well with customer, review and analysis customer scorecard, drive and track improvement, meeting with customer if necessary.
• Quality Indicators Analysis: Collect external and internal quality data, QPPM,DPU, Internal FQC FPY, Customer FAIR FPY, and do trend analysis; Organize meeting with relative departments, focus on issues and weakness then drive team to do continuous improvement.
• Review, evaluate and follow customer or internal ESW/ECO/ECR and monitor the implement status.
• Review Customer First Article Inspection Report and submit on customer website.
• Track and monitor quality trend until customer approval when introducing new projects.
• Prepare for customer audit and follow up, perform other work.
  
  

Knowledge, Skills and Abilities:

• Familiarity with semiconductor capital equipment.
• Knowledge of electronic Work Instruction software is a plus (i.e. Sequence).
• ERP System Software.
• Excellent computer skills in Microsoft Suite, emphasis in Excel.
• Prior experience leading small teams to achieve project success.
• Good interpersonal skills; ability to work alone or in a team environment.
  
  

Educational/Certification Requirement:

• Bachelor of Science/ Bachelor of Arts degree in Engineering, Physical Sciences, Manufacturing or related field preferred with 2 years of experience in related manufacturing/ production position.
  
  

Experience Requirement:

Work Experience:

• 2+ years related experience in high-technology manufacturing, preferably in semiconductor capital equipment or related industry.
• Working knowledge of quick-turn, engineer-to-order environment.
  
  

Physical Demands and Working Conditions:

Work Environment:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Works in a manufacturing, clean room, and/or office environment.
  
  

Physical Demands :

• Ability to stoop, kneel, crouch, reach, walk, push, pull and grasp.
• Ability to lift up to 25 lbs.
• Ability to move arms, hands, and fingers.
• Required to have visual acuity to perform assigned tasks.
• Ability to sit for sustained periods of time.
• The ability to talk on the phone and use the computer for extended periods of time may be required.
  
  

Environmental Exposure:

• Required to wear personal protective equipment where applicable.
• Subject to noise levels.
• Subject to hazards including electrical current, moving mechanical parts, exposure to chemicals and debris.
• May involve exposure to moderate noise levels from printers, faxes, computers, etc.
  
  

Overnight Travel:

• Work may require out-of-town travel depending upon assignment (training and meeting).
  
  

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.