Customer Program Specialist I

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Specialist I to join us in Cebu!

The Customer Program Specialist I serves as a key liaison between internal teams and customers, ensuring seamless execution of program requirements. This role supports quoting, order fulfillment, and issue resolution while maintaining customer dashboards and performance metrics. It coordinates cross-functional efforts across operations, engineering, and quality to meet customer expectations, drive on-time delivery, and manage program risks. The specialist contributes to continuous improvement and customer satisfaction through proactive communication and efficient program management.

Essential Duties and Responsibilities:

• Predominantly an internal resource. Occasional phone contact with customer for status updates; responsible for escalation to the appropriate site or account representative.
• Provides pre- and post-customer service and support.
• Knowledge of program management tools and procedures. General knowledge of operations, including scheduling, procurement, manufacturing, test engineering, and quality systems.
• General knowledge of sales, customer support, marketing, including market research, market sizing, pricing, marketing communications, and product launch.
• Coordinates with various functions within the company, including NPI, operations, engineering, and quality managers, to ensure customer requirements are handled appropriately.
• Maintain Customer Dashboards, scorecards, and the UCT ERP system.
• Ensure on-time shipments and manage customers’ OTD targets.
• Obtain RFQ packages, EAU, drawings, etc., for Quoting.
• Prepares quotes for CRM team review and approval
• Coordinate material issues between customer, UCT Purchasing, and UCT Supply Chain Groups, monitoring and escalating liability issues.
• Submit claims for fees & follow up with customers.
• Attends regular production and other meetings as CBO department representative.
  
  

Knowledge, Skills and Abilities:

• Must be organized and data/fact-driven. Present business cases using data.
• Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
• Ability to take a business result. Know if it meets the goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
• Attention to detail, exceptional organization, and follow-up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong influence-management, negotiation, leadership, and assertiveness skills.
• Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.
  
  

Educational/Certification Requirement:

• Associate's Degree or equivalent in technical, business, or financial discipline, or equivalent experience for Level 1
• Bachelor’s Degree or equivalent in technical, business, or financial discipline
  
  

Experience Requirement:

Work Experience:

• 1+ years’ experience in a semiconductor or similar industry.
  
  

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.