Customer Operations Coordinator (PH Hiring)
Somewhere
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Position : Customer Operations Coordinator
Company/Client : Wedding Weekender
Company Website : https://www.wedding-weekender.com/about-us
Work Hours (Client) : 8am - 5pm MST
Pay Range : $1,000-$1,500/month depending on experience
Location of Search : Preference: Philippines
Work Location : REMOTE
Position Overview
About The Client
We are seeking a detail-oriented Customer Operations Coordinator to support our customer operations and order management processes for the company. This role focuses on email-based communication and administrative tasks that keep our business running smoothly. The ideal candidate will be organized, professional, and comfortable managing multiple tasks in a fast-paced environment.
Key Responsibilities
Customer Communication
Essential Qualifications
Company/Client : Wedding Weekender
Company Website : https://www.wedding-weekender.com/about-us
Work Hours (Client) : 8am - 5pm MST
Pay Range : $1,000-$1,500/month depending on experience
Location of Search : Preference: Philippines
Work Location : REMOTE
Position Overview
About The Client
We are seeking a detail-oriented Customer Operations Coordinator to support our customer operations and order management processes for the company. This role focuses on email-based communication and administrative tasks that keep our business running smoothly. The ideal candidate will be organized, professional, and comfortable managing multiple tasks in a fast-paced environment.
Key Responsibilities
Customer Communication
- Handle all email correspondence with customers regarding inquiries and leads
- Respond to order questions and provide status updates
- Send shipping confirmations to customers
- Process and send receiving confirmations
- Communicate final delivery confirmations
- Maintain and update order tracking sheets as new orders are received
- Ensure accuracy of order information and customer details
- Monitor order progress from receipt through delivery
- Create UPS shipping labels for outbound orders
- Coordinate shipping schedules and tracking information
- Maintain shipping records and documentation
- Organize and file email communications systematically
- Manage Google Drive folders and file organization
- Share files and documents with team members and customers as needed
- Maintain digital filing systems for easy access and retrieval
Essential Qualifications
- Strong written communication skills with professional email etiquette
- Proficiency with Google Workspace (Gmail, Google Drive, Google Sheets)
- Experience with UPS shipping systems or willingness to learn quickly
- Excellent organizational skills and attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Reliable internet connection and quiet workspace for remote work
- Previous experience in customer service or administrative roles
- Familiarity with order management processes
- Experience with shipping and logistics coordination
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