Customer Onboarding Sr. Specialist
Maya
Date: 2 weeks ago
City: Manila
Contract type: Full time
Onboarding
Our Mission
Our goal is for everyone to make bolder choices with their finances.
To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be Bolder for Better.
Description
Overview:
The Consumer Onboarding Senior Specialist shall oversee the end-to-end operations of upgrading individual accounts. He/She shall exhibit analytical skills in assessing the overall process to come up with efficient solutions on identified pain points and challenges. He/She must be able to work on a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.
What You Will Do
Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology.
We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.
We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.
Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/
Our Mission
Our goal is for everyone to make bolder choices with their finances.
To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be Bolder for Better.
Description
Overview:
The Consumer Onboarding Senior Specialist shall oversee the end-to-end operations of upgrading individual accounts. He/She shall exhibit analytical skills in assessing the overall process to come up with efficient solutions on identified pain points and challenges. He/She must be able to work on a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.
What You Will Do
- Responsible for implementing continuous process improvements to maintain optimal efficiency and productivity of the KYC team.
- Accountable in building and managing the team KPIs.
- Able to communicate effectively especially with Senior Leaders to strategize and implement key initiatives.
- Can effectively perform Root Cause Analysis (RCA) and deep dive to identify pain points and come up with the right solutions.
- Ability to multi-task (projects) and delivering these in a timely manner.
- Spearhead process improvements and initiate collaboration with cross-functional teams for product and process automation.
- Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
- Responsible for managing existing vendors/third party service providers.
- Should be able to monitor latest updates and trends on KYC policies from local regulators and the general industry.
- Proactive and accurate monitoring of Service Level Agreements (SLAs) and overall team performance
- Graduate of any 4-year business course.
- With experience on customer onboarding in Fintech or any Financial Institution for at least 3-4 years with supervisory role, preferably with an understanding of KYC regulations and industry best practices.
- With at least 2-3 years of experience on vendor and contracts management.
Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of money makers through cutting edge technology.
We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.
We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.
Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Marketing Lead
lalamove,
Manila
1 day ago
Lalamove is an on-demand delivery technology company, empowering users all around the world to make delivery fast and reliable.
Today, Lalamove operates in 14 markets across Asia, Latin America and EMEA. Our driver partners operate a vast array of vehicles to suit each market including lorries, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel...
Revenue Analyst
Genesys,
Manila
1 week ago
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who...
Chatbot Lead - Customer Service
Shopee,
Manila
1 week ago
Job DescriptionImprove Chatbot user experience through strategic initiatives on enhancing AI models and solutionsConduct thorough analysis of Chatbot KPIs and OKRs to identify areas of improvementManage and prioritize initiatives that drive user experience improvement (i.e., allocate team resources effectively, create roadmaps and targets)Drive collaboration and communication among stakeholders to align on objectives, scope, and progress of initiativesDeliver tangible outcomes through...
