Customer Insights Analyst
COL Financial Group, Inc.
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
- Gather and analyze data of existing and prospective customers, and translates them into customer or audience insights
- Draft, execute, and analyze the company’s NPS and CSAT initiatives on a regular basis
- Make recommendations based on the studies made and the data gathered, to ensure that the company can provide the products, services, or actions needed to improve customers’ overall experience
- Collaborate with other departments in the creation and analysis of their own campaigns and projects, where customer insights are required
- Support and execute research initiatives/studies in support of the company’s business objectives
- Preferably with at least 3-5 years of relevant work experience in market research, data analytics, or related field
- With strong analytical skills to analyze qualitative and quantitative data
- Must have great communication skills, and is able to present their analysis and insights with ease
- Proficient in Excel, PowerPoint, and business intelligence or data visualization tools
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