Customer Experience Transformation Manager

• Lead user research to gather insights into user needs, behaviors, and pain points.
• Conduct usability testing to identify areas for improvement and validate design decisions.
• Create wireframes, mockups, and interactive prototypes to effectively communicate design concepts.
• Collaborate with product managers, developers, and other stakeholders to translate requirements into intuitive, user-friendly designs.
• Develop and maintain design systems to ensure consistency across all digital platforms.
• Continuously iterate on designs based on feedback, usability tests, and data from research.
• Stay updated with the latest trends, tools, and best practices in UI/UX design.
• Ensure all design assets are optimized for both mobile and desktop experiences.
• Communicate design rationale and advocate for a user-centered approach within the organization.
  
  

Qualifications

Proven experience as a Senior UI/UX Designer, with 3-4 years of experience and astrong portfolio or case studies showcasing your work.

Expertise in wireframing, prototyping, and usability testing tools, especiallyFigma.

Strong knowledge of user-centered design principles and best practices.

Experience Working In Agile Or Other Collaborative Environments.

Excellent communication and presentation skills, with the ability to explaindesign decisions based on data and feedback.

Experience In

Conducting user research and usability testing.

Creating and managing design systems.

Facilitating Design and ideation workshops.