Customer Experience Specialist - 1 Yr Experience - Graveyard
Dempsey Resource Management
Date: 12 hours ago
City: Cebu City
Contract type: Full time
Requirements
Can work on night shift.
Willing to work on weekends with a rotational schedule
Confident in speaking American English and good at writing emails
Ability to multitask
Good computer skills and knows how to navigate the internet
Good Attendance record in previous employment
Great contributor even on matters outside his/her scope
Detail-oriented and highly organized
Fresh graduates are highly encouraged to apply
Applicants with experience as Customer Service Representatives are also welcome.
Responsibilities
Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.
Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces.
Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams.
Provides customers with shipment status updates.
Confirms, cancels, and processes refunds for orders as needed.
Sends out notifications for order delays.
Coordinates with shipping carriers to investigate lost packages and defective product claims.
Builds customer trust and earns positive feedback.
Updates internal tools, such as spreadsheets.
Helps maintain excellent metrics on Amazon and other marketplaces.
Handles special projects assigned by the Manager.
Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed.
Can work on night shift.
Willing to work on weekends with a rotational schedule
Confident in speaking American English and good at writing emails
Ability to multitask
Good computer skills and knows how to navigate the internet
Good Attendance record in previous employment
Great contributor even on matters outside his/her scope
Detail-oriented and highly organized
Fresh graduates are highly encouraged to apply
Applicants with experience as Customer Service Representatives are also welcome.
Responsibilities
Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon.
Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces.
Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams.
Provides customers with shipment status updates.
Confirms, cancels, and processes refunds for orders as needed.
Sends out notifications for order delays.
Coordinates with shipping carriers to investigate lost packages and defective product claims.
Builds customer trust and earns positive feedback.
Updates internal tools, such as spreadsheets.
Helps maintain excellent metrics on Amazon and other marketplaces.
Handles special projects assigned by the Manager.
Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
SAP S/4HANA Supply Chain Consultant_Cebu
Accenture,
Cebu City
3 days ago
Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!
In adherence to Accenture’s process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application.
Who we...
Sales Enablement Specialist
TalentPop App,
Cebu City
1 week ago
Sales Enablement Specialist | Remote (Productivity Architect)At TalentPop App, we are dedicated to helping high-growth e-commerce brands optimize every aspect of their revenue funnel. We firmly believe that well-equipped, highly-trained sales teams are the ultimate driver of sustained commercial success.We are looking for a highly organized and results-driven Sales Enablement Specialist. This vital role focuses on providing our sales and...
Email Marketing Assistant
TalentPop App,
Cebu City
2 weeks ago
At TalentPop, we help eCommerce brands scale with world-class customer support — and we’re growing fast. We’re looking for a resourceful and detail-driven Email Marketing Assistant to join our team. This role blends email coordination, community engagement, and administrative support — perfect for someone who’s organized, marketing-aware, and comfortable working behind the scenes.What You'll DoAssist with the setup and scheduling...