Customer Experience Manager (BYD)
ACMobility
Date: 1 day ago
City: Taguig
Contract type: Full time
The Customer Experience Manager will be the key driver of a customer-first strategy across all touchpoints—from sales to aftersales and post-purchase interactions. You will work closely with internal teams and dealership networks to enhance satisfaction, loyalty, and retention by leading initiatives like Net Promoter Score (NPS), Mystery Shopper evaluations, and service integration programs.
Key Responsibilities:
Key Responsibilities:
- Customer Experience Strategy & Loyalty Programs
- Sales Experience & Dealer Collaboration
- Aftersales Excellence & Service Process Optimization
- NPS & Feedback Management
- Customer Education & Internal Training
- Performance Monitoring & KPI Management
- Dealer Engagement & Performance Improvement
- Sales and Service Integration
- Bachelor’s Degree in Business, Marketing, Psychology, or related field.
- At least 5 years in customer experience, automotive, retail, or related industries.
- Prior involvement in customer satisfaction programs (e.g., NPS, CSI).
- Experience with dealer networks or franchise operations is a strong advantage.
- Strategic thinking with operational execution skills.
- Strong data and performance tracking mindset.
- Excellent communication, coaching, and stakeholder management skills.
- Proficiency in CRM tools and survey platforms.
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