Customer Experience Executive - BGC

Probe Group


Date: 7 hours ago
City: Taguig
Contract type: Full time
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Job Description

Job Description Summary

Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Qualifications & Key Competencies

  • Ability to work in a fast-paced metric-driven environment with multi-tasking skills
  • Good interpersonal and communication skills
  • Experience handling AU/NZ campaigns will be an advantage

Skills/Attributes

  • Communicates with clarity of thought and purpose. Should be able to effectively compose clear, concise, and crisp messages to a variety of audiences and able to articulate difficult messages in an effective/positive way.

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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.

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