Customer Experience Executive

Probe Group


Date: 11 hours ago
City: Taguig
Contract type: Full time
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Job Description

JOB SUMMARY:

Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Educational Attainment

At least a Senior High School Graduate

Desired Years Of Experience

At least 6 months of experience in a customer service industry

Desired Industry Exposure

BPO Industry, customer service-oriented industry/environment

Desired Role Exposure

Preference is with prior BPO experience or at least, in a customer-service industry specifically sales

Minimum Requirements

  • At least Sr. High School graduate
  • With Excellent English Communication (Oral and Written)
  • Experience on the phone, email and live chat support is preferred but not required
  • Has strong verbal and written communication and comprehension skills
  • Amenable to reporting on-site

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Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.

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