Customer Experience Associate III - Healthcare Insurance
Conduent Business Solutions France
Date: 3 weeks ago
City: Pasay
Contract type: Full time
Job Track Description
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Works with a limited degree of supervision.
- Has developed skillset in a range of processes, procedures, and systems.
- Supports to achieve company goals by helping teams to integrate and work together.
- Impacts a team through quality of the services provided and information shared.
- Uses discretion to modify work practices and processes to achieve results or improve efficiency.
- May give informal guidance to junior team members.
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Exchanges information and ideas effectively.
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines while under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Responsible for the end-to-end resolution of customer issues.
- Performs other duties as assigned.
- Complies with all policies and standards.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Team Leader, Operations
Concentrix Limited Company,
Pasay
11 hours ago
Apply NowJob TitleTeam Leader, OperationsJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core ResponsibilitiesResponsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and...
Funding Analyst
LBC Express, Inc.,
Pasay
1 week ago
Efficiently monitor and analyze incoming and outgoing funds of all LBC Branches nationwide in order to make sure that no problem or case may arise that relates to funds’ misuse and see if these agree with what are reflected in the system.Collaborate with Information and Data Analysts, Area Auditors and/or Corporate Audit Department on any reported discrepancy found that points...
Team Member
TapTalent.ai,
Pasay
1 week ago
We're Hiring: Team Member! We are seeking a motivated and collaborative Team Member to join our dynamic workforce. The ideal candidate will be a reliable team player who can contribute to various projects, support daily operations, and help achieve our organizational goals through dedication and teamwork. Location: Pasay, Philippines Work Mode: Work From Office Role: Team MemberWhat You'll Do Support...
