Customer Experience Agent - Pasay
Alorica
Date: 2 weeks ago
City: Pasay
Contract type: Full time
GET TO KNOW ALORICA
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Summary
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
Job Requirements
Minimum Education and Experience:
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Summary
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
Job Requirements
Minimum Education and Experience:
- High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
- Customer service experience
- Phone related customer service
- Familiarity with Microsoft Windows, Word, and Excel applications
- May require client specific bilingual language requirement, as necessary
- Knowledge of product/procedures
- Ability to use phone and computer systems
- Customer service skills
- Strong interpersonal skills
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Patience/empathetic
- Mental Acuity
- Conversational
- Confident/Assertive
- Demonstrate a positive attitude
- Constant work performed in a climate controlled, call-center environment
- Constant usage of phone and computer systems
- Constant sedentary work
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Money Backroom Associate
LBC Express, Inc.,
Pasay
17 hours ago
Efficiently analyze all important remittance reports submitted by all LBC Branches and see if there is any malicious intent on the discrepancy discovered and submit to the immediate head any suspicious clue.Collaborate with Funding Analysts on any reported discrepancy that points to possible funds misuse. Ensure LBC branch's compliance to SOPs concerning all remittance products, which includes but not limited...
Project Manager, Disputes
Visa,
Pasay
3 days ago
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven...
Operations Manager (Diagnostics)
Lennor Group,
Pasay
1 week ago
About Lennor GroupAs a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for...
