Customer Experience Agent - Pasay

Alorica


Date: 4 days ago
City: Pasay
Contract type: Full time
Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities And Duties

  • Assist customers with issues and concerns they are experiencing during the use of the product and/or service
  • Document call-related information for auditing and reporting purposes
  • Maintain and update customer information as necessary
  • Upsell current customers on new or enhanced services

Requirements

Qualifications for Internal Candidates

  • High school diploma or GED
  • Customer service experience is a plus
  • Strong computer navigational skills
  • Familiarity with Microsoft Office applications (Word, Excel)
  • Excellent oral and written communication skills
  • Exceptional listening/comprehension skills
  • Professional and courteous
  • Customer oriented

Physical Demands

  • Constant sedentary work

Benefits

  • Health, dental, and vision coverage/HSA
  • Up to 21 days of PTO
  • Paid holidays and sick time
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
  • Employee assistance program
  • Additional voluntary benefits

Next Steps

  • Place an application
  • Complete your online assessment
  • Our team will review your application
  • If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

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