Customer Development Specialist

DKSH Scientific Solutions


Date: 2 weeks ago
City: Taguig
Contract type: Contractor
Title: Customer Development Specialist

Location:

Taguig, PH, PH

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 184588

Description

Job Summary

Supervise and coordinate sales teams to achieve sales targets for assigned businesses/territories and overall business objectives

General Responsibilities

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Prepare and implement sales action plans (e.g. plan sales routes, make regular calls/visits, etc.) to achieve sales targets for assigned businesses/territories
  • Track team progress against key performance indicators and sales plans. Provide timely feedback to team members on the execution of sales action plans and development areas
  • Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
  • Prepare and/or review quotations, proposals and contracts to facilitate sales agreements
  • Monitor competitors' activities/products and produce competition reports based on merchandising data. Recommend practical actions to counter competition
  • Prepare sales reports and report projected sales/margin forecasts. Track and highlight unusual increases/decreases in customer demand
  • Coordinate continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers
  • Investigate, resolve and log customer issues and advise on follow-up actions
  • Maintain relationships with customers, through managing and interpreting their requirements. Follow up with customers, respond to queries and solicit further orders
  • Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers

Functional Skills And Knowledge

  • Demonstrate good working knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate good working knowledge in assigned territories/products/services and strong selling skills
  • Demonstrate strong communication and negotiation skills
  • Demonstrate basic research and analytical skills
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Diploma or professional qualification in Business Studies/Marketing/Economics or a related discipline

Requisition Number: 184588

Job Function: Sales

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