Customer Care Team Leader

Department

Customer Care

Employee Type

Probationary

Cebu Pacific puts people at the heart of service - be it for our customers, clients, and partners. As we continue to journey through this path of recovery and rebuild, we are in search for the right JUAN who share our values of breaking boundaries, never fearing failure or mistakes but rather always in the pursuit of new ideas and better solutions.

Apply today and be JUAN of the game changers of the Philippines’ leading airline, Cebu Pacific, as a Customer Care Team Leader .

Primary Responsibilities:

• Oversees and manages the performance of Customer Care Agents and ensures promptness and quality of service delivered to airline customers on social media, web form, call center and walk-in;
• Analyzes customer feedback and data including online sentiments, and provide strategic direction to continuously improve overall rating of customer experience on social media and other channels of communication with the guests; Ensures that approved quality standards and procedures are practiced and attained.
• Provides feedback to subordinates and third party service providers on performance updates and evaluation sessions; and
• Champions the customer proposition by coordinating and supporting the delivery of an integrated customer service approach on the day of operations, protecting the Cebu Pacific brand and image.
  
  

Basic Qualifications:

• Graduate of a bachelor's degree
• Has previously led, managed and developed a team
• Must be a computer literate
• Experience in customer service is a plus.
• Experience working in social media platforms is a plus
  
  

Be JUAN of us and together, let's make moments happen.

Note: This position is for a People Manager and will be based in Pasay City, Metro Manila.

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site for reference.

Experience Range Range (Years)

0 - 0 years

Job posted on

2022-05-02