Customer Care Specialist - AUNZ
HelloConnect
Date: 3 days ago
City: Taguig
Contract type: Full time
Our Customer Care Representatives - Manila is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.
- Being the first point of contact for our customers.
- Providing general support and building engaging relationships on every customer call or interaction.
- Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
- Investigating and resolving customer complaints and feedback.
- Work towards the Customer Care team KPIs and targets set by the management team.
- Report and document any kinds of issues to the responsible departments.
- Actively suggest ways to improve internal procedures and processes.
- Run internal projects
- Make every effort to support and positively reflect the HelloFresh brand to others
- Being an expert regarding company policies, tools, and systems
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