Customer Care Specialist

Regardless of specific market that each group caters to, our guiding principle is the same: MATCH THE RIGHT CANDIDATE WITH THE RIGHT CLIENT! And this proves to be appreciated by both clients and candidates: SL Search Corp. – POEA – licensed recruitment company catering to overseas market. Searchers and Staffers Corp. – the headhunting arm basically servicing the executive, management, supervisory and highly technical positions. SL Temps Inc. – the outsourcing and temping group handling employees on project assignment with clients. Each group adheres to proven effective sourcing and screening processes that yield quality candidates. The standards in shortlisting candidates are never compromised thereby delivering consistent performance within client expectations.

The Role

You Will Be Responsible For

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
  
  

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Other Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a self-starter and demonstrate a high level of resilience
• You are a strong mentor and coach who can build high performing teams
• You are highly goal driven and work well in fast paced environments
  
  

What's on Offer?

• Work alongside & learn from best in class talent
• Flexible working options
• Leadership Role