Customer Care Specialist-1
Dynata
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Customer Care Specialist
We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.
Key Responsibilities
We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of customers, ensuring their satisfaction and success with our products/services.
- Develop deep product knowledge to guide customers toward best practices.
- Monitor customer health and usage metrics to proactively address risks.
- Serve as a trusted advisor, helping clients achieve their business goals.
- Onboard new clients and guide them through the use of company products and services.
- Collaborate with cross-functional teams to resolve customer concerns and improve the overall experience.
- Advocate for customers internally, sharing feedback and insights to influence product development and service enhancements.
- Grow accounts through discovery calls and emails.
- Present product demos and proposals tailored to customer needs.
- Close sales and meet or exceed monthly revenue targets.
- Maintain accurate records of interactions and pipeline activity in the CRM system.
- Identify upsell and cross-sell opportunities within existing accounts.
- 2+ years of experience in customer success, inside sales, or a related role.
- Strong communication and interpersonal skills.
- Proven ability to build relationships and influence decision-makers.
- Experience with CRM tools (e.g., Salesforce)
- Self-motivated with a passion for helping customers succeed.
- Ability to manage multiple priorities in a fast-paced environment.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Marketing Manager - Galleria Cebu
Robinsons Land Corporation,
Cebu City
3 hours ago
DepartmentMaxilom-MarketingEmployee TypeProbationaryThe Marketing Manager oversees the marketing strategy of assigned malls. They coordinate with the individual mall’s marketing officer/coordinator to ensure proper planning and implementation of events and other initiatives to promote the mall.Qualifications Must possess at least a Bachelor’s/College Degree, preferably in any Marketing-related course. Must have excellent communication skills. Preferably with at least 5 years experience in marketing....
Shopify/ Gorgias Customer Support Agent
TalentPop App,
Cebu City
5 hours ago
WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)About UsAt TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.What You’ll DoRespond to customers via chat, email, or phone...
Audit Specialist
AboitizPower,
Cebu City
6 days ago
The Audit Specialist is responsible for implementing and leading the activities of the designated audit team; reviewing, preparing, and summarizing audit reports; and providing audit insights for improvements to the performance, integrity, and compliance of the AP CSUs and BUs' financial, operational, and/or managerial processes and systems.Minimum QualificationsBachelor's Degree in Accounting, Management Accounting, or Internal AuditingMinimum 3-4 years relevant experience...
