Customer Care Representative- Global Chat Support

We are excited to announce an opportunity to join our Global Chat Support team at our Manila Office, Philippines. This role involves providing top- tier customer service through chat platforms, assisting with inquiries, troubleshooting issues and ensuring timely resolutions for global clients.

Your main responsibilities will include but will not be limited to:

• Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and chat to resolve their questions and complaints.
• Reviewing and correcting data of incorrectly processed transactions.
• Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or chat so as to resolve customer complaints.
• Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.

We will require you to have a minimum education of completed high school or college. We will also look for: Good knowledge of MS Office At least one year´s work experience in customer services or a call center position Strong customer orientation skills Excellent communications skills (both oral and written) Attention to detail Good teamworking approach; and Ability to work flexible schedules