Customer Care Representative
TORCH Solutions
Date: 2 weeks ago
City: Davao
Contract type: Full time
We are seeking for a customer service representative position located in Davao. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.
What you'll be doing
What you'll be doing
- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
- Adhering to established quality standards and key performance indicators
- at least HS Grad (old curriculum) / SHS Grad | 1yr Customer Service Experience required
- Excellent Communication skills
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