Customer Care (Reliever)

Philippine Seven Corporation


Date: 2 weeks ago
City: Pasig City
Contract type: Contractor
Job Descriptions

  • Respond to customer complaints and reports regarding malfunctioning or faculty vending machines,
  • Coordinate with technical teams for immediate troubleshooting or maintenance of vending machines.
  • Maintain accurate records of complaints and actions taken to resolve them.
  • Address and resolve concerns raised by OCS clients regarding services, products, or technical issues.
  • Process refund requests for undelivered or malfunctioning products from vending machines or OCS services.
  • Maintain positive customer relations by providing professional, courteous, and effective communication.
  • Keep accurate and up-to-date records of all customer interactions, complaints, and resolutions.
  • Collaborate with the marketing or product team to inform customers of new services, updates, or product offering.
  • Provide feedback on customer concerns and suggest improvements to processes, systems, or service offerings that can enhance the

customer experience.

Job Qualifications

  • At least 1-2 years of customer care experience.
  • Experience in handling travel arrangements and billing processes is a plus.
  • High school diploma or equivalent required: an associate's or bachelor's degree in business administration or a related field in preferred.
  • Proficiency in Microsoft Office Suite (word, excel, powerpoint, outlook).
  • Excellent organizational and time management skills,
  • Strong attention to detail and accuracy.
  • Effective communication skills, both written and verbal.
  • Ability to handle multiple tasks and prioritize effectively.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Director of Channel Partnerships (Telecom & Internet)

TapTalent.ai, Pasig City
2 days ago
Client: One of the leading Telecommunication & Internet Service Providers in the PhilippinesPosition level: Vice PresidentJob BriefDevelop and execute the channel partnerships strategy, including identifying and prioritizing potential partners, negotiating and closing partnership deals, and driving revenue growth through the partner network.Work closely with the Sales, Marketing, and Product teams to ensure alignment and maximize opportunities for partner-driven growth.Monitor and...

Administrative Assistant

ClinChoice, Pasig City
3 days ago
Primary Responsibilities: Organization, set up, coordination, management of and assistance at meetings, events, conferences etc.Assistance in securing a location/conference room, ensuring it is equipped with necessary hardwareAssistance with preparation, recording and distribution of meeting agenda and minutesCoordination and order placement for any meal requirements during activities, as provisioned by management authorityProcurement for the department (office, equipment, activity related items and...

Internal Audit Officer

Jollibee Group, Pasig City
4 days ago
The Internal Audit Officer assists the Audit Manager in developing and implementing the annual audit plan. This position manages the audit projects, ensuring that these are executed according to plan and conducted in accordance with the standards and requirements set by the Internal Audit Division and by the audit profession. He also performs process reviews, compliance, operational and financial audits...