Customer Care Professional

At GNA we review and approve the applications for new customers and existing customers. We not only approve the application; however, we provide one touch solution to US Customers.

We are a team of 150+ CCP’S delivering extra ordinary customer service since we are the first face of the organization.

We work inbound and outbound both.

How will you make an impact on this role?

• 
  Timely and error free processing of card applications.
  
• 
  Provide excellent service to US card applicants/card members
  
• 
  Processing of applications by ensuring complete analysis of available data on profile, adhering to outlined procedures.
  
• 
  Ability to connect with customers and willingness to go beyond the call of duty.
  
• 
  Ability to demonstrate exceptional customer service etiquettes.
  
• 
  Understand the bank environment and confidentiality of customer data.
  
• 
  Assist audit, internal and compliance functions at times of audits to ensure all control issues are identified and addressed.
  
• 
  Acts as a brand ambassador for the company
  
• 
  Support all other day-to-day new A/C processes and all new initiatives
  
• 
  Shift Timings – 24*7
  
  

• 
  Proven ability to craft and implement effective communications plans serving a broad audience
  
• 
  Effective understanding of employee communications best practice
  
• 
  Minimum 1 Year of experience in relevant field
  

Preferred Qualifications

• Excellent communication skills
  

• Good analytical skills with eye for details
  

• Good interpersonal skills
  

• Basic computer skills mandatory  
  

• 
  Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig 
• 
  Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) 
• 
  Work From Home Requirements: 
  • 
    Must have at least 25 mbps internet connection plan / speed 
  • 
    Must have a private & quiet area to work at home 
• 
  American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. 
  
  

• 
  Competitive base salaries
• 
  Bonus incentives
• 
  Support for financial-well-being and retirement
• 
  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• 
  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 
  Generous paid parental leave policies (depending on your location)
• 
  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• 
  Free and confidential counseling support through our Healthy Minds program
• 
  Career development and training opportunities