Customer Care Coordinator
Acxelsus
Date: 1 week ago
City: Pasig City
Contract type: Full time
We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth. Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.
If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!
About the Job:
Our esteemed client, a leading provider of customer care services, is seeking a Customer Care Coordinator. In this role, you will be responsible for managing a variety of administrative tasks and projects to ensure smooth operations and effective client support.
Key Responsibilities:
Here at Acxelsus, our people come first. We offer total compensation to ensure our team experience overall wellness and has the financial resources and support they need.
If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!
About the Job:
Our esteemed client, a leading provider of customer care services, is seeking a Customer Care Coordinator. In this role, you will be responsible for managing a variety of administrative tasks and projects to ensure smooth operations and effective client support.
Key Responsibilities:
- Course Pack Processing, QA, and SOA Issuance: Oversee the entire process, working with the client to develop and implement an efficient system.
- CSQ Reconciliation and Reporting: Prepare daily quick reports (sent to CS and Sales), conduct second spot checks, and manage submissions and inbox.
- Bookings Report: Troubleshoot issues and prepare monthly reports.
- Corporate Support: Generate detailed reports and analyze data to support business operations.
- Daily Checklist Assistance: Provide support to the Client Support team, assist with checklist tasks, upload documents (e.g., IDs), and manage inbox clearing.
- Team Guidance and Issue Resolution: Offer coaching, answer inquiries, coordinate with other departments, resolve issues, and track progress of ongoing solutions.
- Merging Duplicate Contacts in AX: Ensure accuracy by merging duplicate contacts in the system.
- Education: BS degree preferred; relevant experience will be considered in lieu of a degree.
- Experience: At least 1 year of experience in the BPO industry, particularly in data entry, back-office operations, or virtual assistant roles.
- Technical Skills: Proficient in report generation, data analysis, and using administrative systems.
- Soft Skills: Strong organizational and time management skills, excellent communication abilities, and a keen eye for detail.
- Language: Fluent in English with excellent verbal and written communication skills.
Here at Acxelsus, our people come first. We offer total compensation to ensure our team experience overall wellness and has the financial resources and support they need.
- Market competitive salary and allowances
- Health & group life Insurance
- Fixed weekends off; Dayshift schedule
- Opportunity for Hybrid Setup
- Paid time off and birthday leave
- Learning & development
- Employee recognition
- Work-life balance
- Diverse and positive work environment
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