Customer Care Consultant

Discover your 100% YOU with MicroSourcing!

Position: Customer Care Consultant

Location: 1880 Eastwood Ave Quezon City

Work setup & shift: Onsite | Day Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

The role of the Customer Care Consultant is to provide exceptional customer service for all enquiries and concerns across multiple platforms. In addition they will promote and educate customers on Maxxia’s Novated Lease and Salary Packaging products and services. A high level of ownership and problem solving is required to ensure customer accounts are managed efficiently and effectively reducing financial impact.

As a Customer Care Consultant, You Will

• Answer customer enquiries in a courteous and professional manner on the first call where possible to deliver an efficient, accurate and enthusiastic customer experience both inbound and outbound.
• Educating customers on the additional Maxxia products available to them.
• Investigate customer complaints and provide resolution where possible, before escalating.
• Proactively assess the health of a customer account ensuring where appropriate solutions are implemented to ensure customers are receiving the maximum salary packaging benefits
• Promote and educate customers on Maxxia’ s self-service portal by trouble shooting and co-navigating through the system where necessary
• Assist customers with amendments to their accounts and assist with basic tax related enquires, calculations etc.
• Maintain a high standard of process and product knowledge including employer policies and guidelines.
• Work across multiple IT systems to provide full and complete information to customers.
• Follow a hybrid model of workflow switching from administration to phone calls as required
• Maintain and update records of every customer transaction including details of comments, inquiries, complaints and actions taken via call notes in the company’s system
• Ensure compliance with legislative, regulatory and employer policy requirements including compliance with the Privacy Act, Financial Services Regulatory Authority and the Trade Practices Act
• Focus on Net Promoter Score by delivering high quality customer service on every customer interaction.
• Ensure adherence to schedule to provide maximum coverage and support for customers.
  
  

What You Need

Non-negotiables

• Essential Skills: Previous phone based customer service experience.
• Desirable Skills: Knowledge and understanding of Fringe Benefits Tax
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply