Customer Care Associate

NTT DATA North America


Date: 3 weeks ago
City: Quezon City
Contract type: Full time
"""In these roles you will be responsible for:

  • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • Ensuring customer satisfaction and strive to meet service standards.
  • A typical day will likely involve fielding between 75 to 100 calls.
  • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:

  • At least 2+ year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
  • At least 2+ year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 1+ years of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  • 1+ years of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  • An education level of at least a high school diploma or GED Preferences.

Preferred Skills include:

  • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.
  • For the first 06 months the candidate has to work from NTT Data onsite. Post that, looking at their efficiency & performance, they will be allowed to take up the hybrid work model."""

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