Customer Care and Technical Support Representative | (Php19,000 - Php26,000) | San Mateo | S000

Quantrics Enterprises Inc.


Date: 2 weeks ago
City: San Mateo
Contract type: Full time
What We're Looking For

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

  • At least 18 years old
  • Graduate of Senior High School or High School (Old Curriculum)
  • Willing and excited to work onsite in San Mateo, Rizal
  • Open to a shifting schedule, including graveyard shifts
  • Has a valid NBI Clearance (Applicants with NBI will be prioritized!)

Your Qualifications & Skills

We’re looking for team members who bring positive energy and top-notch skills:

  • Excellent English communication—spoken and written
  • Great with people and a natural problem-solver
  • Proficient in MS Office and web applications
  • Fast and accurate typing, sharp comprehension, and top multitasking abilities
  • Strong analytical and troubleshooting skills in a fast-paced support environment
  • Previous BPO experience is a plus—but not required!

What You’ll Be Doing

  • Deliver exceptional customer service via voice and non-voice platforms (calls and chats)
  • Navigate multiple systems and tools to assist customers with speed and accuracy
  • Make outbound calls when needed and tailor-fit solutions to customer needs
  • Respond to inquiries about pricing, products, and services in a clear, helpful manner
  • Recommend, upsell, and cross-sell cutting-edge communication products
  • Follow standard procedures to solve issues thoroughly and efficiently
  • Build strong customer relationships with empathy and professionalism
  • Handle payment negotiations and collections with care and respect
  • Perform both voice and non-voice support tasks as part of a dynamic, blended role

Perks That Set Us Apart

  • Earn up to Php 19,000–Php 26,000 + Quarterly Salary Increases!*
  • Hybrid/Work-from-Home options (performance-based after probation)
  • HMO with 1 FREE dependent
  • 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash!)
  • Life and Accident Insurance from Day 1
  • Optical, Medicine, and Mental Health Reimbursement
  • 6 Months Paid Maternity Leave + Cash Assistance
  • 15 Days Paid Paternity Leave

Ready to Apply? Come Walk In!

Walk-In Applications Welcome!

 Monday to Friday | 10:00 AM to 5:00 PM

SM San Mateo, 4th Floor (Entrance besides SM San Mateo Supermarket), Gen. Luna Ave., San Mateo, Rizal

Weekend/Holiday operations may vary. Stay updated via our social media!

 Ready to Level Up?

Bring your Valid ID and Resume.

TARA NA SA Q!

  • Terms and conditions apply.

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