Customer Care Agent (Dayshift) | Makati City | No Experience Needed!

Probe CX


Date: 1 week ago
City: Makati City
Contract type: Full time

About the role

Probe CX is seeking talented Customer Care Agents to join our dynamic team in Makati City. This is a full-time, dayshift role within our customer service call centre, where you will be responsible for providing exceptional support to our valued clients. No prior experience is required, as we offer comprehensive training to set you up for success.

What you'll be doing

  • Responding to inbound calls from customers and providing friendly, efficient, and knowledgeable support
  • Actively listening to customer concerns and queries, and swiftly resolving issues to their satisfaction
  • Navigating client databases and internal systems to access and provide accurate information
  • Documenting customer interactions and following up on any outstanding tasks
  • Adhering to call centre performance metrics and maintaining a positive attitude throughout every interaction
  • Actively participating in team meetings and training sessions to continuously improve your skills

We are on the lookout for candidates who are:

  • At least high school/senior high school graduate
  • Proficient in English communication (both oral and written)
  • Willing to work on-site at Wilcon IT Hub, Makati City
  • Eager to gain experience in the BPO industry or already possess relevant experience
  • No BPO experience required

As a member of our team, you will enjoy the following benefits:

  • HMO on Day 1 plus 1 FREE dependent
  • Group Life Insurance
  • Leave Encashment
  • Refreshing work culture
  • New and world-class office
  • Rewarding ERP Incentives

About us

Probe CX is a leading provider of customer experience solutions, delivering exceptional service to our clients across various industries. With a strong presence in the Philippines and a commitment to innovation, we are dedicated to empowering our employees to succeed and grow within our organisation. Join us in our mission to redefine the customer service landscape and be a part of our exciting journey.

Apply now and take the first step towards a rewarding career with Probe CX!

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