Customer Care Agent
Cebu Pacific
Date: 3 weeks ago
City: Pasay
Contract type: Full time
Department
Marketing & Customer Exp
Job posted on
Oct 07, 2025
Employee Type
Probationary
Experience range (Years)
1 year - 3 years
Step into the forefront of the aviation industry with Cebu Pacific, a trailblazer in creativity and innovation in the Philippines. Our Marketing and Customer Experience team integrates a diverse range of disciplines including Customer Experience, Brand and Technology Marketing, Digital Media, Partnerships and Ancillaries, Corporate Communications, and Customer Care. At Cebu Pacific, marketing goes beyond promoting the latest seat sales—it’s about creating connections, building loyalty, and delivering experiences that passengers carry with them long after the flight has landed. Bring your unique and bold ideas to the team and be a moment maker in the ever evolving field of Marketing & Customer Experience as a Customer Care Team Leader. Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site
Primary Responsibilities:
Provide excellent customer service and engagement through different channels such as social media, web form, walk-in clients and phone calls to help optimize the customers’ travel experience and to retain them.
Basic Qualifications:
Must be a college graduate of any four-year course
Why Join Us:
Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace with shifting schedule arrangement.
Your moment matters. Be a Moment Maker!
Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.
Step into the forefront of the aviation industry with Cebu Pacific, a trailblazer in creativity and innovation in the Philippines. Our Marketing and Customer Experience team integrates a diverse range of disciplines including Customer Experience, Brand and Technology Marketing, Digital Media, Partnerships and Ancillaries, Corporate Communications, and Customer Care. At Cebu Pacific, marketing goes beyond promoting the latest seat sales—it’s about creating connections, building loyalty, and delivering experiences that passengers carry with them long after the flight has landed. Bring your unique and bold ideas to the team and be a moment maker in the ever evolving field of Marketing & Customer Experience as a Customer Care Team Leader. Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site
Primary Responsibilities:
Provide excellent customer service and engagement through different channels such as social media, web form, walk-in clients and phone calls to help optimize the customers’ travel experience and to retain them.
-
Attend to guest inquiries, complaints and all other requests through the team’s Service Cloud system, emails, demand letters, endorsements, and/or other forms of communications where in guest may have express his concern. Operate the Skyspeed system calling out guests on disrupted flights, assisting guests, following instructions from supervisors and communicating effectively with other team members. Work with Customer Care Team Leaders, Managers and Directors to regularly review types of customer requests and agent service quality to improve existing processes or structure
- Collaborate with other departments, whenever necessary, to handle complex escalation cases and elevate the service quality of the airline.
Basic Qualifications:
Must be a college graduate of any four-year course
-
Experience in customer handling or airport front line operational experience is a plus
- Experience working in social media platforms is a plus
Why Join Us:
- We are the first Great Place to Work certified airline in Southeast Asia.
- We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
- Be part of a forward-thinking team that values innovation and continuous improvement.
- Play a key role in developing and nurturing the talents that drive our success.
- Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners!
- Be assured of a comprehensive healthcare coverage upon hire.
Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace with shifting schedule arrangement.
Your moment matters. Be a Moment Maker!
Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Coord, Operations
Royal Caribbean Group,
Pasay
1 week ago
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.We are proud to be the vacation-industry leader with global brands — including Royal Caribbean...
Manager, Sales Support
Cebu Pacific Air,
Pasay
1 week ago
DepartmentSales SupportEmployee TypeProbationaryCebu Pacific puts people at the heart of service, and it is through this mindset that our team of moment makers are always looking at new and innovative ideas to deliver solutions, services, and products for our passengers, clients, and partners. At Cebu Pacific, we don’t just manage routes and partnerships—we create impactful strategies that define the future...
Organisational Efficiency Analyst (PASAY, 00, PH, 1200)
Vestas,
Pasay
2 weeks ago
Vestas started its strategic workforce planning journey in 2024, and the practice is currently in its infancy. The Organisational Effectiveness (OE) department will contribute to the maturation of our OE practices, including, but not limited to, workforce planning. The OE department sits within the People & Culture (P&C/HR) Analytics and Insights department. This role would be split between OE and...