Customer and Sales Engagement Specialist
TalentPop App
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Remote
Join TalentPop App as a Customer and Sales Engagement Specialist!
Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!
What You’ll Do
Ready to make online shopping better for everyone? Apply now and join our team!
Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!
What You’ll Do
- Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
- Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
- Order Management: Track and manage orders, ensuring timely updates and resolutions.
- Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
- Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
- Team Collaboration: Work with the team to suggest improvements based on customer insights.
- 1+ year of experience in customer service, sales, or e-commerce.
- Strong communication and problem-solving skills.
- Familiarity with platforms like Shopify and CRM tools.
- Sales-oriented mindset with a talent for suggesting relevant products.
- Highly organized with excellent attention to detail.
- Thrives in a fast-paced, remote work environment.
- Commissions and annual increases.
- Paid time off and HMO coverage.
- Performance and recognition incentives.
- Permanent work-from-home setup.
- Opportunities for growth within a vibrant and supportive team.
Ready to make online shopping better for everyone? Apply now and join our team!
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