Customer Admin Assistant

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Roles and Responsibilities
Customer Service:

Monitor and process incoming customer leads and enquiries via email, sms, and phone.

Verify lead information for accuracy, clean data, and manage rejections.

Allocate leads to suppliers, ensuring all qualified leads are assigned each day.

Respond to customer and supplier inquiries via CRM platform (HubSpot).

Run regular reports and flag any issues with supervisor.

Monitor lead rejections, engage with customers to resolve issues, and minimise rejection rates.

Assist in additional administrative tasks as directed by the manager.
Sales Support:

Support to Sales & Account Manager

Assist in onboarding new suppliers by verifying past engagements and online presence.

Contact suppliers to negotiate lead purchases outside standard account settings.

Track and manage supplier account balances, prompting top ups as needed.

Handle invoice checks and generation.
Minimum Qualifications

Customer service experience with Australian customers/clients.

Administrative support experience in a high-paced, data focussed environment.

Strong communication skills (both written and verbal English).

Ability to multitask and manage competing priorities effectively.

Technical proficiency – Experience with CRM software preferred.
Other

Work Environment: BPO office-based, with TQC providing a laptop and necessary software.

Schedule: We are open to negotiation so long as weekends, early mornings (from 6am AWST) and evenings (to 7pm AWST) are covered.

Growth Opportunity: This role offers exposure to customer engagement, supplier coordination and lead management, with the potential for career progression as our multiple businesses grow

Join the A-Team and experience the A-Life!