Culture and Engagement Manager (With Relocation Assistance)

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

Role Responsibilities:

• Support the Leaders of the People Team, the Culture, Communication and Experience Team, and the site People Team Manager, and partner with the People Partners to define, build and grow the company culture.
• Assist in the development, implementation, and assessment of strategies and programs to continuously improve engagement among our employees contributing to a high performing organization linked to our values.
• Build strong internal networks and drive change management, communication and leadership of Culture & Engagement initiatives.
• Assist and facilitate internal engagement/pulse survey implementation, along with action planning and goal setting, ensuring the leadership team has access to insights that inform positive change.
• Help implement various strategies to boost employee retention and productivity across all company levels.
• Implement procedures to measure results
  
  

Diversity and Inclusion:

• Assist and facilitate the development, implementation, and assessment of strategies and programs to attract, retain and promote a diverse workforce for the organization.
• Coach leaders on D&I best practices and interfacing with HR and management teams to help foster a company climate that respects and values diversity, inclusion and belonging among employees to build engagement and continually develop our culture.
• Help develop employee events and networks (both internal and external) that offer the opportunity to enhance personal development, that contribute to a diverse and inclusive work environment.
  
  

People Communications and Employer Branding:

• Determine communications strategy and execute programs to deliver communications objectives throughout the organization inclusive of delivery of corporate culture and business strategy.
• Assist in the development and implementation of employer brand and employee value proposition
• Develop strategies and initiatives that enable all employees to engage and align to the strategy and help articulate and develop new ways of working that are required to deliver the organization's goals.
• Drive the development and implementation of people recognition initiatives that are valued across the organization at all levels and ongoing ownership.
• Support the People Team to develop engaging communications that reflect our employer brand and attract top talent to the organization.
• Administer and facilitate ad-hoc projects that further enhance the employee and stakeholder experience.
  
  

Knowledge, Skills, Experience:

• Bachelor’s Degree from an accredited college or university required
• At least 1 year of experience in diagnosing, designing, developing, implementing and evaluating enterprise-wide strategic culture and engagement strategies, solutions and interventions.
• Previous experience of planning and delivering communication plans, campaigns and projects.
• The ability to turn complex and sometimes technical information into engaging content.
• Excellent facilitation skills.
  
  

What We Do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.