CSR - US Healthcare | November Start Date

Job Responsibilities:

• Contact healthcare provider offices to request copies of medical records.
• Identify and coordinate the method for record retrieval with provider offices.
• Maintain professional and frequent contact with provider offices throughout the record retrieval process.
• Provide accurate and timely updates on the record retrieval status to Cotiviti clients.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.

Minimum Qualifications:

• At least one (1) year of relevant experience as a customer service associate in voice program (outbound/ collections or sales) preferably in US healthcare
• Excellent English verbal and written communication skills.
• Computer proficiency in Microsoft Office (Word, Excel, Outlook)
• Demonstrated understanding of HIPAA regulations preferred
• Typing speed of 30 words per minute (wpm) with 90% accuracy
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.
• Ability to work well independently and maintain focus on a topic for prolonged periods of time.
• Comfortable in working with team members that are remote and located in the US, India or other geographies.
• Self-motivated and should have a drive to succeed
• Must be willing to work onsite and night shift

What Our Company Offers:

• Day 1 HMO coverage plus 2 dependents
• Life Insurance
• Annual Appraisal, etc.

We encourage our applicants to walk in directly to our new office location - 16th floor of 1Nito Tower, Archbishop Reyes Avenue, Cebu City. Our office is open from Monday to Friday, 11 a.m. to 6 p.m. Please bring a valid ID and resume.