CSR- Start Fresh, No Experience Needed

Join Tech Mahindra's UK Telco Account as a Customer Service Representative and provide world-class support to customers! We are seeking driven individuals with excellent communication skills and a passion for delivering a great customer experience. If you're looking to grow your career and make a real difference, this is the role for you!

Work Setup: Onsite
Shift: MidShift

Responsibilities:

• Assist customers with inquiries regarding telecommunications services, billing, and account management.
• Provide solutions to customer concerns and issues in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Offer guidance on product features and updates, ensuring customers maximize their usage.
• Collaborate with internal teams to resolve escalated concerns and improve service delivery.
• Deliver exceptional customer service by understanding customer needs and providing personalized solutions.

Qualifications:

• Preferably at least 3 to 6 months of customer service experience, preferably in a telecommunications or BPO setting.
• At least a Senior High School Graduate or a High School Graduate (Old Curriculum)
• Excellent communication skills with the ability to listen actively and respond with empathy.
• Strong multitasking and organizational skills, with attention to detail.
• Ability to adapt to evolving customer needs and telecommunications services.
• A team player with a positive attitude and a willingness to learn.
• Familiarity with telecommunications systems is an advantage but not required.