CSR - Sales

MicroSourcing


Date: 2 weeks ago
City: Pasay
Contract type: Full time
Maximise sales, revenue, volume and yield from current & future Network Classifieds clients

  • Increase advertising volumes
  • Achieve set sales targets.
  • Maintain accurate sales records.
  • Process email request for advertising
  • Handle agency bookings.
  • Process customer copy, artwork, cancellations, alternations & queries for clients.
  • Consistently strive to improve ALPA, series, style & pack sales at every opportunity with both incoming & outgoing calls.
  • Actively canvass for new business.
  • Participate in ongoing telephone & sales training sessions and implement that training.
  • Ensure all expired advertising report is called.
  • Ensure department deadlines are met by prioritising workflows.
  • Resource all material & avenues available to increase canvassing activity.
  • Have a good knowledge of your product, competition & client needs.

Maintain outstanding level of customer service

  • Provide excellent customer service.
  • Develop business relationships with new & existing clients.
  • Address customer complaints & concerns.
  • Attend to various administration tasks as directed.
  • Improve customer service skills through ongoing training.
  • Rectify any customer complaints or concerns and refer if appropriate to Classified Supervisor.
  • Ensure all inbound calls are answered quickly, courteously and efficiently.

Job Qualifications:

  • Must have 2 years of CSR - Sales experience

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