CSR Music Expert (Customer Service)
Metacom Careers
Date: 2 weeks ago
City: Taguig
Contract type: Full time
Were looking for a Customer Service Representative (CSR) Music Expert who can provide knowledgeable support to music professionals, streaming users, and partners. This role requires both customer service excellence and strong music-related expertise.
You will handle inquiries related to music content, rights, metadata, platform guidelines, and technical concernsensuring accurate, timely, and professional assistance.
BPO Experience:
You will handle inquiries related to music content, rights, metadata, platform guidelines, and technical concernsensuring accurate, timely, and professional assistance.
- Provide expert support to users, artists, and partners on music-related inquiries.
- Assist with concerns involving music rights, metadata, licensing, distribution, or publishing.
- Communicate effectively with music labels, publishers, management teams, and creators.
- Handle account issues, platform concerns, and policy clarifications.
- Work with internal tools to review, update, or validate music-related data.
- Troubleshoot basic technical issues, especially for those with IT or Helpdesk background.
- Ensure cases are documented properly and resolved professionally.
- Collaborate with cross-functional teams for escalations and process improvements.
BPO Experience:
- Preferably with BPO background.
- Advantage if you have at least 2 years experience in IT Helpdesk, Service Desk, or Technical Support.
- At least 2 years of experience in music-related fields such as:
- Music label
- Publishing
- Artist management
- Production
- Distribution
- Completed 2 years in college with no back subjects, preferably in: Music, Sound Recording Technology, Sound Design, Musicology, Music Theory & Composition
- OR at least 1 year of formal musical study in disciplines such as: Instrument or vocal performance, Composition, Music theory, Sound recording technology
- Experience with streaming platforms is a plus
- Knowledge in music data management, cataloging, or digital distribution is preferred
- Strong communication skills and customer-oriented mindset
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