CSR-Healthcare open to FRESH GRADUATES Up to 30K!
HR TechX Corp.
Date: 11 hours ago
City: Pasay
Contract type: Full time
- Key Responsibilities:
- Handle inbound and outbound calls from members, providers, and payers regarding healthcare benefits, claims, and authorizations
- Provide accurate information related to insurance coverage, billing, and payment status
- Assist callers in navigating payer portals and resolving service-related concerns
- Document all interactions accurately in the system following compliance and confidentiality standards (HIPAA)
- Escalate complex issues to the appropriate departments as needed
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Bachelors degree in any field if no CSE
- 2nd year college Graduates should have At least 1 year of BPO experience, preferably in a healthcare account
- Strong verbal and written communication skills
- Basic knowledge of healthcare processes, insurance terms, and medical billing is an advantage
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