CSR for Printer/13k/Davao
Dempsey Corporation - Global Distribution
Date: 4 days ago
City: Davao
Contract type: Full time
Responsibilities
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve customer issues and complaints in a timely manner.
Process orders, returns, and exchanges.
Maintain customer records and update account information.
Collaborate with other departments to resolve complex issues.
Follow up with customers to ensure their issues are resolved.
Identify and escalate priority issues to the appropriate team.
Provide feedback on the efficiency of the customer service process.
Assist in training new customer service representatives.
Meet or exceed performance metrics and targets.
Stay updated on product knowledge and company policies.
Handle customer inquiries with professionalism and empathy.
Document all customer interactions and actions taken.
Participate in team meetings and training sessions.
Contribute to a positive team environment.
Suggest improvements to enhance customer experience.
Adhere to company guidelines and procedures.
Manage multiple tasks and prioritize effectively.
Maintain a high level of confidentiality and data security.
Requirements
College graduate of any 4 year course
Previous Customer Service Experience Preferred.
Excellent verbal and written communication skills.
Strong problem-solving and analytical skills.
Ability to handle stressful situations calmly and effectively.
Proficiency in using customer service software and tools.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Positive attitude and a passion for helping others.
Attention to detail and accuracy.
Ability to learn quickly and adapt to changes.
Basic computer skills, including Microsoft Office.
Flexibility to work various shifts, including weekends and holidays.
Strong listening skills and empathy.
Ability to follow instructions and procedures.
Reliable and punctual with a strong work ethic.
Ability to maintain confidentiality of customer information.
Willingness to go the extra mile to ensure customer satisfaction.
Ability to handle a high volume of calls and emails.
Strong interpersonal skills and ability to build rapport with customers.
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve customer issues and complaints in a timely manner.
Process orders, returns, and exchanges.
Maintain customer records and update account information.
Collaborate with other departments to resolve complex issues.
Follow up with customers to ensure their issues are resolved.
Identify and escalate priority issues to the appropriate team.
Provide feedback on the efficiency of the customer service process.
Assist in training new customer service representatives.
Meet or exceed performance metrics and targets.
Stay updated on product knowledge and company policies.
Handle customer inquiries with professionalism and empathy.
Document all customer interactions and actions taken.
Participate in team meetings and training sessions.
Contribute to a positive team environment.
Suggest improvements to enhance customer experience.
Adhere to company guidelines and procedures.
Manage multiple tasks and prioritize effectively.
Maintain a high level of confidentiality and data security.
Requirements
College graduate of any 4 year course
Previous Customer Service Experience Preferred.
Excellent verbal and written communication skills.
Strong problem-solving and analytical skills.
Ability to handle stressful situations calmly and effectively.
Proficiency in using customer service software and tools.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Positive attitude and a passion for helping others.
Attention to detail and accuracy.
Ability to learn quickly and adapt to changes.
Basic computer skills, including Microsoft Office.
Flexibility to work various shifts, including weekends and holidays.
Strong listening skills and empathy.
Ability to follow instructions and procedures.
Reliable and punctual with a strong work ethic.
Ability to maintain confidentiality of customer information.
Willingness to go the extra mile to ensure customer satisfaction.
Ability to handle a high volume of calls and emails.
Strong interpersonal skills and ability to build rapport with customers.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Freelance Customer Service Representative - Remote Philippines - $3-$4 per hour - WEEKLY PAY - 2175
Omni Interactions,
Davao
8 hours ago
Job OverviewJoin Omni as a Freelance Customer Service Representative and enjoy the convenience of remote work while partnering with esteemed US-based corporations. In this flexible role, you will provide outstanding customer service to Fortune 500 companies, all from the comfort of your own home.Key ResponsibilitiesDeliver exceptional customer service to clients in a professional and efficient manner.Manage your own work schedule...
Sr Quality Evaluator
Concentrix,
Davao
1 week ago
Job Title:Sr Quality EvaluatorJob DescriptionThe Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.Monitors, evaluates and / or audits a...
Technical Farm Officer (Farmhand)
Queensland Government,
Davao
1 week ago
Bring legacy to life. For the future of Queensland and the world. #DAFcareersAs our Technical Farm Officer (Farm Hand), Smart Farms, you will find impact you can see every day.Working at the Central Qld smart Cropping Centre near Emerald, you will enjoy all the perks that country life has to offer. You will build trusted relationships with colleagues and clients...
